Privacy Policy

Effective Date: May 25, 2018

This Privacy Policy explains how Altaif Currency Exchange (“Altaif”, “we”, “our”, or “us”) collects, uses, discloses, and protects personal information when you use our services, visit our website, or interact with our mobile applications.

This policy applies to:

  • - TAIFCO.com
  • - Altaif Currency Exchange services
  • - ALTAIF Go App

By using our website, services, or mobile applications, you agree to the practices described in this Privacy Policy.

1. Who We Are and Application of This Privacy Policy

This Privacy Policy applies to Altaif Currency Exchange, a Canadian Money Services Business providing currency exchange, money transfer, and related financial services.

Our services may be accessed through:

  • - Our website TAIFCO.com
  • - Our physical service locations
  • - The ALTAIF Go App

Altaif Currency Exchange is responsible for collecting and managing your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

If you have questions regarding this Privacy Policy, you may contact us at:

Email: cs@taifco.com

Address:
Altaif Inc.
1729 Bank Street Unit 109 Ottawa, Ontario K2G 7Z5 Canada
Tel: 	613-260-2338

We may update this Privacy Policy from time to time. The updated version will be posted on our website and within our applications.

2. Privacy Principles

Altaif Currency Exchange follows the core privacy principles under Canadian law.

Personal information collected by Altaif will be:

  • - Collected lawfully and fairly
  • - Used only for the purposes identified
  • - Limited to what is necessary for providing services
  • - Accurate and kept up to date
  • - Retained only as long as necessary
  • - Protected by appropriate security safeguards

Personal information means any information that can identify an individual, directly or indirectly.

3. Personal Information We Collect

We may collect personal information when you:

  • - Use our currency exchange or money transfer services
  • - Register on our website
  • - Use the ALTAIF Go App
  • - Contact our customer service team
  • - Complete forms or identification verification
  • - Visit our website

Personal information we may collect includes:

Identity Information
  • - Full name
  • - Date of birth
  • - Residential address
  • - Email address
  • - Telephone number
  • - Government-issued identification
  • - Signature
Transaction Information
  • - Details of transactions performed
  • - Beneficiary information
  • - Payment information
  • - Last four digits of payment card (when applicable)
Technical Information

When you use our website or ALTAIF Go App, we may collect:

  • - IP address
  • - Device type
  • - Browser type
  • - Operating system
  • - App usage data

4. Cookies and Website Technology

Our website may use cookies and similar technologies to:

  • - Improve website performance
  • - Analyze visitor activity
  • - Maintain security
  • - Enhance user experience

Cookies may collect information such as:

  • - Browser type
  • - Pages visited
  • - Time spent on pages
  • - Device information

You may disable cookies through your browser settings; however, some website functions may not operate properly if cookies are disabled.

5. How We Use Your Personal Information

Altaif Currency Exchange may use your personal information for the following purposes:

Service Provision

To provide currency exchange, money transfer, and related financial services.

Account Administration

To create and maintain your account and process your requests.

Customer Support

To respond to inquiries and resolve service issues.

Compliance with Law

To comply with Canadian legal and regulatory obligations including:

FINTRAC reporting requirements Anti-Money Laundering (AML) compliance Fraud prevention Security and Fraud Prevention To protect customers, detect suspicious activity, and prevent fraud. Service Communications To notify you about updates to our services. Marketing (with consent)

To provide information about services that may interest you. You may opt out of marketing communications at any time.

6. Sharing Personal Information

Altaif Currency Exchange may share personal information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist in operating our services, including:

  • - Payment processors
  • - Technology providers
  • - Compliance and verification services
  • - Customer support services

These providers are contractually required to protect your personal information.

Legal and Regulatory Authorities

We may disclose personal information when required by law, including to:

  • - FINTRAC
  • - Law enforcement agencies
  • - Government regulators
Business Transfers

If Altaif Currency Exchange undergoes a merger, acquisition, or business restructuring, customer information may be transferred as part of that process.

7. International Data Transfers

In some circumstances, personal information may be processed or stored outside Canada by service providers.

When this occurs, Altaif ensures appropriate safeguards are in place to protect your personal information in accordance with applicable laws.

8. Data Retention

Altaif retains personal information only for as long as necessary to fulfill the purposes for which it was collected.

For financial services, this may include retaining records to comply with legal and regulatory obligations such as FINTRAC record-keeping requirements.

9. Security of Personal Information

Altaif Currency Exchange uses industry-standard security measures to protect personal information, including:

  • - Secure servers and firewalls
  • - Encrypted systems where appropriate
  • - Access controls
  • - Employee confidentiality obligations

While we take reasonable steps to protect personal information, no method of electronic transmission or storage is completely secure.

10. Third-Party Websites

Our website or mobile applications may contain links to third-party websites.

Altaif Currency Exchange is not responsible for the privacy practices of those websites. Users should review the privacy policies of those third parties.

11. Marketing Communications

Altaif Currency Exchange may send promotional communications regarding our services if you have consented to receive them.

You may unsubscribe from marketing communications at any time by:

  • - Clicking the unsubscribe link in emails
  • - Contacting us directly

12. Your Privacy Rights

Under Canadian privacy laws, you may have the right to:

  • - Request access to your personal information
  • - Request correction of inaccurate information
  • - Withdraw consent where applicable
  • - Ask questions about how your information is used

Requests may be submitted to: cs@taifco.com

13. Privacy Complaints

If you believe Altaif Currency Exchange has not complied with this Privacy Policy, you may file a complaint by contacting us.

We will investigate and respond as quickly as possible.

If you are not satisfied with the response, you may contact:

Office of the Privacy Commissioner of Canada

14. CONTACT INFORMATION

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Altaif Inc.

1729 Bank Street Unit 109 Ottawa, Ontario K2G 7Z5 Canada

📞 613-260-2338
📧 cs@taifco.com
🌐 www.taifco.com